The Gurus In Online Prepaid Recharge

Shipping & Returns

Customer Satisfaction

At Rechargeguru.com/Cityemails.com,(for future references will be referred to as RGU) we are committed to complete customer satisfaction by offering excellent customer service, best quality products, and the ultimate shopping experience. We make sure that only the products that meet or exceed our stringent quality guidelines are shipped to you. We carefully choose our raw material which comply with our quality standards and share our vision of quality. At any time while you are shopping, or after you purchase any item. Please feel free to contact us with your comments, complaints and feedback to help us improve.

Please note here that there is no refund for any re-charge voucher you order us online. Both RGU /Cityemails are not responsible for any recharge if it did not get successful. In case you come across any problem during recharging we can help you to solve your problem.

Refunds and Returns    

Kindly note that all successful recharges confirmations to us from telecom companies are mean "done successfully". If you come to know that that particular recharge is denied by the operator, immediately contact us
via email and phone within 12 hours of recharge confirmation. We try to reverse or re-do the recharge. But once the amount is captured we can not make any refund to you.          

Cancellation Policy

As stated above there will be no refund for captured amount. But after capturing the payment, and your
request, we will contact the telecos or service provider and if they reverse the disputed amount we will
only credit back the amount to your wallet account created on our website. No real reversal of funds will be done
to the captured amount.

Shipping and Taxes

Currently not applicable.

If you have still some query do email us at sales @ rechargeguru.com

Policy as changed on 7-Jan-2013


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